Shipping Policies

Shipping Policies

Shipping Policy

We at Price-Davis appreciate the trust you have placed in us for your restaurant equipment, supplies and parts. Orders for goods, which are in stock at the Price-Davis warehouse in Iron Station, NC, and are ordered by 1:00 PM E.S.T., Monday through Friday, will ship the same day as ordered. Orders for goods, that are not in stock at the Price-Davis warehouse and must be drop-shipped from the respective manufacturer, will be shipped in accordance to that manufacturer's ordering and shipping guidelines. For items that are dropped shipped, and the order has been placed to Price-Davis by 3:00 PM, E.S.T., Monday -Friday, Price-Davis will submit an order to the respective manufactures the same day.

Price-Davis offers various shipping methods based on the item weight and size. Most items under 100 lbs. are shipped using UPS Ground, UPS Next Day Air® and UPS 2nd Day Air®, Items that are over 100 lbs. are shipped via LTL carrier of our choice.

Goods shipping via UPS are subject to the UPS Tariff/Terms and Conditions of Service. For more information on UPS's Conditions of Service, Click Here:

Shipments that are delayed due to causes beyond Price-Davis, Inc.'s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions, may not be returned for full credit. Returned items will be handled accordingly to the return policy stated below.

Items that are shipped via LTL are delivered to the business curbside, or loading dock and are unloaded by the customer. Special handling such as liftgate service or inside delivery is not included in the shipping rate. Residential delivery is also not included in the shipping rate at checkout. For special handling, please contact our Customer Service Representative for shipping options and rates.

Price-Davis does not ship goods to PO Boxes or APO addresses.

Free Shipping

Simply look for the  logo to enjoy free shipping on selected items throughout the store.

Items qualified for Free Shipping will be shipped using standard ground service with Price-Davis preferred carriers. Residential delivery, liftgate service and inside delivery are available for an additional charge.

Freight Damage and Missing Items

As the consignee, you must identify and document any loss and/or damage carefully when receiving a shipment for delivery.  There are two types of loss or damage

  • Visible loss or damage
  • Concealed loss or damage

Visible loss or damage means that the loss or damage was apparent at the time of delivery.  In this case, you are responsible for clearly noting the specific loss or damage details on the delivery receipt, or Bill of Lading.  In the case of discovering concealed loss or damage after or during delivery, you must immediately stop unpacking the product, retain the product and all packaging and contact our customer service department for assistance. 

  • Note the damages or missing items on the bill of lading before signing it
  • Take photographs of the damaged packaging and goods
  • Keep a copy of the bill of lading
  • Contact our Customer Service department within 24 hours.

Delivery Receipt Signatures

Damages or shortages must be clearly noted and identified on the carrier's receipt copy of the freight bill (POD) with consignee's signature and printed name at the time of delivery.  Notations such as "Subject to Inspection and/or Count", "Cartons Crushed", "Possible Damage", "Possible Shortage" do not constitute a proper damage or shortage signature, and do not entitle you to file a loss/damage claim.  Failure to note apparent loss or damage on the delivery receipt at the time of delivery may result in a delay in the processing, or the declination of your claim.

Mitigation of Loss

When accepting a delivery that may consist of partial damages or shortages, the consignee is not justified in refusing the entire shipment, unless the damage has made the entire shipment worthless.  In cases of partial damage or loss, the consignee is expected to accept the entire shipment and determine whether all or a portion can be repaired or retained for an allowance.  Un-necessarily refusing an entire shipment may be perceived as a failure to mitigate damages.